FAQ

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FAQ


What forms of payments are acceptable?

We accept the following credit cards for online transactions:


 

When will I be charged?

Your credit card will be charged once you place your order.

 

Can I cancel my order?

Please contact our customer service team at CustomerSupport@allmaxnutrition.com

 

Can I change the location to where an order is shipped?

Please contact our customer service team at CustomerSupport@allmaxnutrition.com

 

Can I add, remove, or substitute an item in my order?

Once an order is placed, the details of that order are final, including the items purchased. If there is another item that you would like to purchase, you can create a new order through the checkout process.

 

My item arrived damaged, what do I do?

In the rare occasion that your package is damaged when it arrives to your shipping location, rest assured that we will do all we can to help resolve the situation to your satisfaction.  Please contact our customer service team at CustomerSupport@allmaxnutrition.com  with your full name, phone number, and order confirmation number, as well as a brief description of the issue/damaged item.   Damaged items will be handled on a case by case basis.

 

How can I return my product?

If you are not completely satisfied with your online purchase, please contact our customer service team at CustomerSupport@allmaxnutrition.com  with your full name, phone number, and order confirmation number, as well as a brief description of the issue.

 

Clearance Items: All clearance items are final sale and may not be returned. No price adjustments will be given on prior sales.

Retail Store Purchases: If you purchased a product at one of our retail partners, please return to that store and they will facilitate any returns and exchanges. Returns only apply to product that has been purchased from our online store only. We do not accept returns for purchases made from any other retailer.

 

Can I add, remove, or substitute an item in my order?

Once an order is placed, the details of that order are final, including the items purchased. If there is another item that you would like to purchase, you can create a new order through the checkout process.

 

Can I use a coupon?

We do not accept coupons from other Merchants online.  However, from time to time, special offers may be available and announced through our site.

 

Shipping overview

Your products will be shipped in 5-10 business days (once the order is received at our warehouse (Monday-Friday).   Shipping is free on all orders over $75.  Otherwise a flat charge of $15 applies.

Our team processes orders within 24-48 hours and are processed during regular business hours, Monday through Friday, with the exception of major holidays. During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer.

 

Will all of my items be shipped together?

We ship all items together at one time where possible. If any items are out of stock we will remove those items from your order and ship the remaining items. You will only be charged for the items we ship to your selected shipping location.

 

My order still hasn’t arrived and it says that it’s been shipped. What can I do?

The fastest way to find out where your package is to simply contact click on your tracking number in your order confirmation email to identify which courier your shipment is with and contact them directly. If you’re still having trouble, please contact our customer service team at CustomerSupport@allmaxnutrition.com. You will receive a response within 24-48 hours (during regular business hours, Monday through Friday).

 

What courier do you use?

We ship via Fed-Ex® in the United States.

 

What countries do you ship to?

We currently only ship within the United States.

 

Do you ship to PO boxes or military addresses?

At this time we are unable to ship any PO boxes or APO/FPO/DPO addresses.

 

How can I track my order?

Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number. You can also check that status by logging into your user account here.

 

What do I do if I missed my delivery?

We understand that you have places to go and things to do, so if you missed your delivery, your purchase will go to a carrier retail center or depot. In this case, you will receive a notification telling you where and when you can pick up your purchase.

 

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